Instant Consult provides you with the ability to have a health consultation with an Australian registered, fully qualified and experienced Doctor via video call, anywhere in Australia. We provide a platform for affordable and effective health Consultations, supplementing the traditional health care system. The ultimate benefit of Instant Consult is the convenience to patients. No need to book an appointment – simply “Request a Consult” and the first available Doctor will connect with you instantly.
When clinically appropriate, our doctors can issue you with a bulk-billed* COVID-19 swab test referral, which can then be emailed or printed and presented at your local dedicated collection centre. Prior to visiting, you must call ahead to ensure you take the necessary precautions before your arrival; and to ensure the pathology centre is taking COVID-19 swab tests, as not all all collection centres are testing for coronavirus. *you must have a valid Medicare Card*.
The Doctors specialise in
- Medical Certificates,
- Prescriptions (including Repeats),
- Specialist Referrals,
- Pathology Requests and
- Radiology Requests.
You can also speak to our Doctors for just about any general medical issue, including cold and flu, sore throat, sexual health, diarrhoea, vomiting and more. Suitable medical consultations can be effectively managed online via video call. Using Instant Consult takes pressure off medical practices as well as after hour hospital visits, letting your local doctors and nurses focus on physical examination and genuine emergency care.
The consults are charged according to the duration of the consult – not what medical documents are issued to you. Just like any consultation if you were to visit a local medical clinic, we cannot guarantee what medical documents the doctor will issue you. You will have to have a consultation where the doctor will ask about your health history, symptoms and any other details required, so they can make an informed decision as to whether or not the consult will result in a medical document being supplied.
A doctor can issue you with a Medical Certificate when clinically appropriate. These Medical Certificates are predominately used for workplace or university personal leave. The certificate will be available in your Instant Consult Inbox immediately following your consultation, which can be saved to your device or forwarded to an email address, which is where you can forward this onto relevant personnel (place of work, school etc.). The Medical Certificate will remain in your Instant Consult Inbox until you choose to delete it.
Doctors do not backdate Medical Certificates and will rarely issue a Medical Certificate covering more than 3 days. The details issued on the Medical Certificate is up to the doctor and what they deem suitable during consultation.
If you require a ‘Fit for Work’ Certificate, Centrelink Certificate, University Form completed, Work Cover or Gym Cancellation Certificate – you will need to present to a GP in-person to undergo a physical examination and will not be able to use the Instant Consult service for these types of medical documents.
Yes, a doctor can issue you with a Specialist Referral, Pathology/Blood Test Request or Radiology/X-Ray Request, when clinically appropriate.
Specialist Referrals enables you to receive a Medicare rebate on your specialist appointment*. Pathology and Radiology Requests entitles you to tests which may be bulk-billed by Medicare*.
*you must have a valid Medicare Card
The Referral will be available in your Instant Consult Inbox immediately following your consultation, which can be saved to your device or forwarded to an email address. You can print the Referral and take it to your preferred Specialist, Pathology or Imaging Centre, or you can email direct to their administrator. The Referral/Request will remain in your Instant Consult Inbox until you choose to delete it.
Results for pathology and imaging are sent directly back to our clinic, where we will notify you when to request a consult to discuss the results with the requesting doctor. If you have not been notified that your results have been received within 3 business days from your test date, please contact our support team.
Alternatively, during your initial consult you can request for your results to be sent to your usual family practice where you can discuss your results with your regular GP.
Instant Consult consultations are not covered by Medicare. We have kept our pricing as low as possible to ensure we offer an affordable solution for our users. We are a private billing service and hence the Coronavirus COVID-19 Telehealth MBS Item currently available through Medicare cannot be claimed through Instant Consult.
Need more information? Talk to a member of our support team by emailing email@example.com or calling 1300 003 310.
The aim is to have a doctor available on demand day and night, 7 days a week, however this is not always practicable. Please note the availability of doctors may vary, and we are constantly keeping track of balancing numbers of consult requests vs. number of doctors available for a consultation. If you are not immediately connected to a doctor, you will join a queue until the next available doctor connects to you.
You can view if doctors are online and the current average wait time on the homepage of Instant Consult once you login. If you request a consult when no doctors are online, you will join a queue and wait to be connected with a doctor when one comes online, or be asked to request a consult at another time.
Instant Consult can be used with your Google Chrome or Mozilla Firefox web browser on any type of Windows PC, macOS and Android Tablet when logging in through the URL patient.instantconsult.com.au
Instant Consult iOS App is compatible on iPhones and iPads. You cannot login to Instant Consult through a web browser on an iOS device, so you must download the Instant Consult App if you want to use it on your iPhone or iPad.
Instant Consult Android App is compatible on Android Phones only. You cannot login to Instant Consult through a web browser on an Android Phone, so you must download the Instant Consult App if you want to use it on your Android Phone. If you want to use Instant Consult on your Android Tablet, please login through a Google Chrome web browser on your tablet.
You will need a camera and speakers connected/installed on your device, and access to either a WiFi connection or a mobile data connection.
Do you need to speak to an online doctor today?
No need to book an online doctor appointment, our web doctors can connect with you instantly.
Speak to a Dr online for Medical Certificates, Prescriptions, Referrals, Pathology Requests and Radiology Requests.
You will be connected with the first available online doctor in Australia for your health consultation.